Customer Support Engineer(2)客户支持工程师(2)
Job Number: 0407020103
Job Type: Full Time
Job Category: Regular
Work Location: Beijing, China.
Job Description
l Manage quality incidence and coordinate with company supporting resource worldwide for quick resolution.
l Assure customer satisfaction through professional customer support services.
l Perform failure analysis at customer sites and consolidate professional quality report.
l Monitor customer quality trend, analyze and recommend corrective action.
l Manage business partner to improve overall service to end customers.
l Frequent travel to customer sites in China region is expected.
Job Requirements
l Bachelor degree preferably in Electronic Engineering or Computer Science
l More than 3 years working experience as Customer Technical Support in HDD is preferred.
l Leadership and good presentation skills
l Fluent spoken and written English and Putonghua
l Familiar with PC software such as Word, Excel, PowerPoint and DOS
How to Apply
l Submit resumes (soft copy in both English and Chinese) to china.jobs@hitachigst.com.
l Include the job requisition number and position title in the subject line of email.
l If you are not applying for a specific job, please include your skill/technical discipline on the subject line of your email.
l You will be contacted only if there is interest in proceeding with an interview.
l If there is no initial job match, your resume will remain in our active database for a period of three months.
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