On Friday, February 12th we will begin a system upgrade starting at 5:00 pm pst ( Saturday, February 13th, 1:00 am GMT). After 5:00 pm (pst), you will not be able to submit any RMA requests or validate your warranty until Tuesday, February, 16th at 9:00 am pst (5:00 pm GMT). We apologize for the inconvenience but hope our upgrades will better serve our customers in the future.
The following steps are required if you have a faulty drive and need to return it.
1 - Is My Drive Defective?
Before requesting a return material authorization (RMA), please review the following topics to see if the problem can be corrected.
2 - Is My Drive in Warranty?
With your hard drive's serial number, check to see if your drive is still covered under Hitachi's warranty using the tool below.
3 - RMA Request Process
If your drive is valid for warranty, you can create an RMA online by clicking the button below. If your country is not listed then please return to your point of purchase.
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