The following steps are required if you have a faulty drive and need to return it.

1 - Hard Drive Pre-Check

Before requesting a return material authorization (RMA), please review the following topics to see if the problem can be corrected.

2 - Warranty Check

With your hard drive's serial number, check to see if your drive is still covered under Hitachi's warranty using the "Quick Warranty Check" on the right.

3 - RMA Request Process

After completing the steps above, continue with return material authorization (RMA) request process

For warranty support, including serial number assistance, please contact one of the world wide technical support centers.

Notice

If product is sold outside of the returning geography, you must return to your Point of Purchase. For additional assistance, contact the Technical Support Center in your geography.

Resellers Registration

If you are a reseller, please register on the Partners Technology Portal to process your return requests.

Warranty Quick Check

Select the country/region where the replacement hard disk drive will be shipped. This list only includes supported countries/regions. Serial numbers:

Check RMA Status

Quick Links

Advantages of running Drive Fitness Test (DFT) How to Locate a Serial Number, Part Number or Model Number Packaging Instructions Data Recovery Policy Technical Support Centers Warranty FAQs

Warranty Statement

Global Warranty Statement

International RMA Guides

Deutscher RMA-Wegweiser Aide Francaise pour le RMA Guida alla creazione del numero di RMA