The following steps are required if you have a faulty drive and need to return it.

1 - Is My Drive Defective?

Before requesting a return material authorization (RMA), please review the following topics to see if the problem can be corrected.

Check Drive

2 - Is My Drive in Warranty?

With your hard drive's serial number, check to see if your drive is still covered under Hitachi's warranty using the tool below.

3 - RMA Request Process

If your drive is valid for warranty, you can create an RMA online by clicking the button below.

If you need further help, please contact one of the world wide technical support centers.